How Reconditioning Works in Sideline HQ: Send, Receive, Condemn

When the season ends, helmets and shoulder pads go out for reconditioning. For a few weeks, a crate full of your most expensive equipment is somewhere else, and your records need to know that.

Sideline HQ has a built-in reconditioning workflow for exactly this. It follows every item from the shipping crate to the day it's back on the shelf. This post walks through the whole thing, step by step. If you want the bigger picture on why reconditioning needs tracking in the first place, start with our reconditioning season guide.

The Idea in One Paragraph

Gear leaves circulation the moment it ships. While it's at the vendor, nobody can check it out, archive it or delete it. When the crate comes back, you receive what passed and condemn what didn't, and your records update themselves.

Step 1: Send It Out

Go to Equipment → Serialized → Available and click Bulk Actions. Check off everything going in the crate, then click Send to Reconditioning.

A short form asks who it's going to and when it shipped. Enter the vendor, the ship date and, if you have one, the return date they promised. Any vendor name works. It's your record.

• Click Bulk Actions first. The send button appears once items are checked.
• Only Available gear can ship, so collect equipment from players first. At the end of the season you're doing that anyway.
• It works for any serialized equipment, so shoulder pads can go in the same crate as helmets.

Step 2: Track It While It's Out

Everything you sent moves to the new Reconditioning tab. You see the vendor, the ship date and the due date for your whole crate on one screen. Gear that's at the vendor can't be checked out, archived or deleted, so nothing disappears from your books mid-trip.

Step 3: Receive What Comes Back

When the crate arrives, open the Reconditioning tab and click Bulk Receive. Every item from that shipment is listed. Check the ones that came back good, then click Receive Now. Only one item? Use the Receive action right on its row.

If the vendor rejected something, flip it to Condemn. If something hasn't come back yet, leave it unchecked.

Partial shipments are normal. Vendors often return gear in waves, so receive what arrived and come back when the next box shows up. The shipment closes itself when the last item is accounted for.

Step 4: Let the Records Update Themselves

• Received gear goes straight back to Available, and its Last Reconditioned date stamps itself. No typing dates into each helmet.
• Condemned gear moves to Archived with the outcome recorded. Marked one by mistake? Restore it from Archived like any other item.
• Every item keeps its trip history. Open a helmet's card and you see each trip, with the vendor and the date and time it shipped and came back or was condemned.

Reports for the Web

On the web, Reports → Reconditioning sorts itself so freshly reconditioned gear drops to the bottom and whatever is most overdue rises to the top. Reports → Condemned totals your season's write-offs: units, value lost, vendor and dates. When you need to explain a replacement budget, the numbers are already there. Reports live on the web, not in the phone app.

On Your Phone or Tablet

Sending and receiving also work in the Sideline HQ coach app (version 1.0.10 or later), on a phone or a tablet, with the same buttons and the same steps. In the app, Reconditioning is the last serialized tab, after Archived. That's handy when you're standing at the crate in the equipment room.

A Quick Checklist

1. Collect gear from players so it's Available.
2. Bulk Actions, check the crate, Send to Reconditioning, and enter the vendor and dates.
3. Watch the Reconditioning tab while it's out.
4. Bulk Receive, check what came back good, Condemn the rejects, Receive Now.
5. Check Reports → Condemned for your write-offs.

Reconditioning is one of several recent upgrades. See everything that is new, including Sideline Ops and the rest of the latest releases.

Questions about setting up your first crate? Call (904) 297-8459, Mon–Fri, 9–5 ET. Not on Sideline HQ yet? Start a free 30-day trial →